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FAQs

Will there be a shipping confirmation once the order is placed?
Yes, once your order is placed you will receive a confirmation via email along with your order ID number.

How long does shipping take?
Shipping is worldwide. On average, our customers receive their orders in 7-21 business days. This is an average estimated time frame. Due to high demand for some of our most popular products, please allow 2-6 weeks for delivery.

I ordered multiple items, why did I only receive one?
We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products.

Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!

How can I contact you?
You can contact us by emailing our support team directly at:

help.theregreen@gmail.com

How do I track my package?
We will send you an email confirmation containing your tracking information as soon as your order has shipped.


Use your tracking number on this webpage to track your order:
https://TheRegreen.com/pages/track-order
Please note that it can take up to 3-7 business days for the tracking information to be updated.

I did not get a tracking number, what do I do?
If you did not get a tracking number after 7 business days of placing your order you can simply email us and we will gladly sort out any issues.

Do you ship internationally?
Yes! We ship worldwide to provide great products for anyone around the globe.

Will you be adding more products?
We are focused on sourcing the best products for our customers and as a result, we are constantly researching and adding new quality products to our store. This is our main mission and goal, therefore we strive for excellence in satisfying our customers with a great experience and diverse selection of products!

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